PAYMENT
Payment can be made by credit card, debit card or PayPal. We do not store card details.
DELIVERY
Free UK delivery is available on all orders via Royal Mail tracked 24 service. For remote UK locations and certain postcodes (including Highlands and Islands), we may need to contact you to confirm if any additional delivery charges apply. Your parcel will be fully tracked, and delivery is typically within 1-2 working days after dispatch.
Delivery charges for the customers from outside of the UK will be different depending on the location.
ORDER DISPATCH
All our items are custom made. We aim to dispatch orders within 1-2 working days, with dispatches occurring Monday to Friday only. Please note that during busy periods, order processing may take up to 4 working days. Orders placed over the weekend will be processed from the following Monday.
PLEASE NOTE
We do not ship feather inserts outside the UK! If you require cushion with a pad we offer polyester pads instead which can be chosen from the drop down boxes on each item page.
RETURNS POLICY
There are several circumstances in which we will happily refund your purchase, subject to the item being returned within 30 days of the item being received by you. Personalised items cannot be returned, unless faulty.
RETURNS
The unwanted product must be returned in an ‘as new’ condition with all packaging and accessories, within 30 days of the item being received by you. Vintage Designs Reborn are not liable for the cost of postage incurred for returning items which were ordered. In the event of an incorrect item being delivered Vintage Designs Reborn will reimburse any charges upon receipt of the returned goods. Please return items to Vintage Designs Reborn, Millbank, Coupar Angus Road, Blairgowrie, PH10 6JY, UK.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.